HostingCon 2014 Conference Schedule

  • Ashar Baig

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    Ashar Baig (pronounced Usher Bég) is the Research Analyst & Director at Gigaom. He is focused on Cloud Computing, Storage & Server Virtualization, Storage (hardware, software, filesystems, I/O, etc.), Data Protection (Data Backup, Disaster Recovery, & Business Continuity), Big Data, VDI, Security, Archiving, Public & Private Cloud Storage, High Performance Computing (HPC), & Managed Service Providers (MSPs).

    Ashar is the quintessential expert about the cloud and the MSPs – their business / technical needs, and their offerings. He often advises vendors looking to target MSPs or MSPs looking to grow their revenues. Due to his strong and passionate involvement, evangelism, and educational speaking engagements at various industry events in the MSP arena, he is often referred to as “Mr. MSPs”.

    Ashar is passionate about driving industry standards and evangelizing them. Until recently, he was the Chairman of the Special Interest Group (SIG) focused on Cloud Backup, Recovery, and Restore (BURR) within Cloud Storage Initiative (CSI) of Storage Networking Industry Association (SNIA). He is also referred to as “Mr. Data Protection” due to his passionate evangelism and educational speaking engagements of data protection topics at various industry events. He volunteers for SNIA’s Cloud Storage Initiative (CSI), Analytics and Big Data Committee (ABDC) and Data Protection and Capacity Optimization (DPCO) committee. Previously, Ashar has held senior positions within EC2 & ECTF.

    Ashar is the founder and manager of LinkedIn Cloud Backup group. He writes a weekly column on the Talkin Cloud web site, writes for Gigaom Research, Tech Target and actively blogs on LinkedIn Cloud Backup group page.

    Jad Jebara

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    Jad co-founded Tuangru in 2012 and serves as President and CEO. In his past role, Jad served as SVP of Finance and Administration at PEER 1 Hosting where he was responsible for finance, supply chain, IT and business intelligence. Jad also led the finance function at San Francisco-based IDS Software Systems through a highly successful turnaround.

    Simon West

    Simon West is founder and principal of Monophonic, a brand strategy and communications design firm specializing in technology firms. West has spent his career in the technology sector building brands that build companies, and played a key role in two of the largest transactions in the cloud infrastructure-as-a-service industry.

    He was formerly chief marketing officer for SoftLayer. Over a two year period he oversaw a brand repositioning that established the company as a global leader in cloud services, ultimately leading to its sale to IBM in 2013.

    Prior to SoftLayer, West served as CMO for Terremark, where he executed a comprehensive brand relaunch, positioning the company as a brand leader in the managed services industry and at the forefront of the emerging cloud computing revolution, resulting in unprecedented brand awareness, industry recognition, revenue growth, and sale of the company in 2011 to Verizon for $2 billion.

    Previously, West spent 11 years with Data Return, where he was part of the initial start-up team and played an instrumental role in taking the company through foundational business planning, product definition and systems development, through the planning and execution of an Initial Public Offering.

    Raj Dutt

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    Mr. Dutt is responsible for setting Internap's technology strategy and vision. In this capacity, he identifies and architects the next-generation suite of technologies in support of the company's hosting, enterprise IP and content delivery network services. Mr. Dutt has extensive experience in applying open-standards, modular components and automation to overcome the limitations of physical environments and build highly agile application ecosystems.


    Mr. Dutt joined Internap through the company's acquisition of Voxel in 2011, where he was Founder and Chief Technology Officer. He founded Voxel in 1999 with the vision of providing application infrastructure in the same way that great software developers write applications through comprehensive systems design and execution.

    Philbert Shih

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    Philbert Shih is the Founder and Managing Director of Structure Research, an independent research and consulting firm devoted to the hosting and cloud infrastructure services market. Mr. Shih has covered the hosting infrastructure space for over a decade.

    Prior to founding Structure Research, Mr. Shih was the first hosting analyst hired after Tier1 Research was sold to The 451 Group (2005) and spent six years as Senior Analyst for Hosting. In this role, Mr. Shih helped launch Tier1's coverage of hosting in international markets and was the lead and contributing author to all of the company's quarterly and bi-annual hosting infrastructure sector reports.

    Prior to joining Tier1 Research, Mr. Shih spent more than four years covering the web hosting industry - three of them as Senior Staff Writer for The Web Host Industry Review's online and print publications. At theWHIR, Mr. Shih covered companies in the consumer, SMB and enterprise hosting, cloud and colocation segments.

    Mr. Shih's coverage in the sector is global in scope and extends across the broader Internet infrastructure value chain - including companies in the SaaS and automation software markets. Mr. Shih is a regular speaker at industry events and has been quoted in various publications such as theWHIR.com, The Globe and Mail, Computerworld, InfoWorld, Bizjournals, eWeek, The Houston Chronicle, The Deal and The E- commerce Times.

    Mr. Shih holds an MA in Political Science from the University of British Columbia with a specialization in political-economic development.

    Zachary Smith

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    I'm an investor and business operator located in NYC. My past includes running cloud and hosting operations for Voxel, cloud business strategy for Internap and payment processing company MerchantPlus. I'm an ex-bass player from Juilliard and live in New York City.

    Jelle Frank van der Zwet

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    Jelle Frank (JF) van der Zwet has more than 14 years of experience as a B2B marketer, working on ICT product and business development. At Interxion he is primarily responsible for the company's continually growing cloud community, and is a frequent speaker at technology events on cloud computing. He has published articles on TechCrunch and Wired and written white papers on latency, hybrid clouds and application migration. Prior to joining Interxion he held senior marketing and product management roles with Imtech, UPC, KPN and Schiphol Airport.

    Igor Seletskiy

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    Mr. Seletskiy is founder and CEO of CloudLinux and has a history of bringing innovative new products to market.

    As the founder and owner of Positive Software Corporation (PSOFT), he entered the web hosting market in 1997 with WebShell as one of the first out-of-the-box web-based file managers, followed by revolutionary SiteStudio, an online website builder.

    In 1999, PSOFT launched a series of new hosting products including H-Sphere, the first multi-server, commercially available control panel. Soon after FreeVPS was launched, a container based virtualization product, and CP+, a simple, single server control panel software.

    Comodo Inc. purchased PSOFT in 2005 and Mr. Seletskiy was invited to continue to manage PSOFT product lines and continued to deliver innovate new products including HackerGuardian and Trustix OS.

    CloudLinux represents a new venture for Mr. Seletskiy where he is driven to identify and deliver new ways for service providers to be more efficient and profitable

    Ditlev Bredahl

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    Ditlev is an Internet and hosting industry veteran, with more than 15 years experience leading hosting and technology companies.

    As CEO of OnApp, he has led the company's dramatic growth from its launch in July 2010 to become a leading provider of software for hosts.

    After a few years in roles for the European Parliament, Ditlev moved into the rapidly-growing Internet sector in the mid-1990s. He quickly developed a reputation as an entrepreneur and a specialist in start-up and turnaround scenarios.

    Before founding OnApp, Ditlev led UK2 Group's hosting companies as MD and CEO, and spearheaded the launch of VPS.NET, which now operates one of the world's five largest public clouds.

    Ditlev has an MBA in International Business from the European Institute for Public Affairs and Lobbying in Brussels, and a degree in Economics from AAU, Denmark. Ditlev is Danish, lives in the UK but travels frequently to speak at events around the world.

    Al Sadowski

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    Al Sadowski is Research Director for the Internet Infrastructure Services practice at 451 Research. For more than 20 years, Al held management positions in software development, network operations, product development and product management at AT&T, Global Crossing and Level 3 Communications. He led global teams to develop customer care applications, set cloud strategy and manage a colocation product portfolio, and he launched multiple network-based managed services for the enterprise sector. Al is PMP-certified, and he holds a BS in Business Administration from Bryant University, as well as an MS in Management from Stevens Institute of Technology.

    Kenny Li

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    Liam Eagle

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    Liam Eagle covers the Internet infrastructure business for 451 Research, focusing on managed hosting, cloud and mass-market hosting. Prior to joining 451 Research, Liam closely covered the hosting services market as Editor-in-Chief of Web Host Industry Review for more than 10 years – giving him a front-row seat for many of the transformative trends that shaped the business, including the emergence of virtualization and cloud technologies, and the development of the partner ecosystem that underpins the hosting market.

    At the WHIR, Liam managed a full-time editorial team of four, along with dozens of freelancers, bloggers and other outside contributors. In several years as Co-Chair of HostingCon, he built the educational program for one of the industry’s most highly regarded and well-attended events. Liam has spoken at HostingCon, Parallels Summit, the Open-Xchange Summit and other industry events. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.

    Todd Benjamin

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    Todd Benjamin came to Hostway in 2008 with 18 years of executive experience in the technology and telecommunications industries. Prior to joining Hostway, he was president and CEO of Rodopi Software, Inc., a provider of next-generation financial and automation software solutions for the Internet industry. Previously, he held executive-level positions in sales, marketing, finance, and corporate development with several software, technology, and service provider organizations. Mr. Benjamin holds a Masters in Business Administration and a Juris Doctor from UCLA, as well as a Bachelor of Sciences in Electrical and Computer Engineering from the University of Washington.

    Simon Anderson

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    Simon is CEO of DreamHost, a global web hosting and cloud services company with a super smart team and open source culture, plus over 400,000 customers and 1.3 million sites, blogs and web apps hosted. Simon is also a founding Board member of the OpenStack Foundation, and Co-founder and Chair of Inktank, a startup spun off from DreamHost in early 2012 to deliver enterprise support and services for Ceph, the massively scalable open source distributed storage system. DreamHost is Simon's fifth executive role at an Internet start-up or growth venture in the US. He came over to running things from the dark side of venture capital investing in the early 2000's, where he'd been poached from his calling as a weekend surf lifesaver in Sydney, Australia. He now lives in Los Angeles where everyone wants to live, but nobody wants to admit it.

    Michael Fountain

    Paul Engels

    Antonio Piraino

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    Antonio Piraino serves as the CTO of ScienceLogic, a leading provider of Smart IT operations and cloud management software. Antonio guides the company's IT management vision and product strategy.

    Antonio has more than 15 years of IT experience in sectors ranging from telecommunications to software development and came to ScienceLogic from Tier1 Research (a division of The 451 Group). As vice president and research director at Tier1, Antonio provided insight to service provider and enterprise clients, with a focus on data center, hosting, and cloud computing technology research.

    He has presented at a number of cloud computing conferences, including HostingCon, Up Cloud Computing Conference, MSP World, and Hosting and Cloud Transformation Summit. Antonio has a Bachelor of Science degree from the University of Natal in South Africa and an international MBA from Georgetown University. He is a member of The Society of Industry Professionals.

    Liam Eagle

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    Liam Eagle covers the Internet infrastructure business for 451 Research, focusing on managed hosting, cloud and mass-market hosting. Prior to joining 451 Research, Liam closely covered the hosting services market as Editor-in-Chief of Web Host Industry Review for more than 10 years – giving him a front-row seat for many of the transformative trends that shaped the business, including the emergence of virtualization and cloud technologies, and the development of the partner ecosystem that underpins the hosting market.

    At the WHIR, Liam managed a full-time editorial team of four, along with dozens of freelancers, bloggers and other outside contributors. In several years as Co-Chair of HostingCon, he built the educational program for one of the industry’s most highly regarded and well-attended events. Liam has spoken at HostingCon, Parallels Summit, the Open-Xchange Summit and other industry events. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.

    Kevin Gold

    Philbert Shih

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    Philbert Shih is the Founder and Managing Director of Structure Research, an independent research and consulting firm devoted to the hosting and cloud infrastructure services market. Mr. Shih has covered the hosting infrastructure space for over a decade.

    Prior to founding Structure Research, Mr. Shih was the first hosting analyst hired after Tier1 Research was sold to The 451 Group (2005) and spent six years as Senior Analyst for Hosting. In this role, Mr. Shih helped launch Tier1's coverage of hosting in international markets and was the lead and contributing author to all of the company's quarterly and bi-annual hosting infrastructure sector reports.

    Prior to joining Tier1 Research, Mr. Shih spent more than four years covering the web hosting industry - three of them as Senior Staff Writer for The Web Host Industry Review's online and print publications. At theWHIR, Mr. Shih covered companies in the consumer, SMB and enterprise hosting, cloud and colocation segments.

    Mr. Shih's coverage in the sector is global in scope and extends across the broader Internet infrastructure value chain - including companies in the SaaS and automation software markets. Mr. Shih is a regular speaker at industry events and has been quoted in various publications such as theWHIR.com, The Globe and Mail, Computerworld, InfoWorld, Bizjournals, eWeek, The Houston Chronicle, The Deal and The E- commerce Times.

    Mr. Shih holds an MA in Political Science from the University of British Columbia with a specialization in political-economic development.

    Antonio Piraino

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    Antonio Piraino serves as the CTO of ScienceLogic, a leading provider of Smart IT operations and cloud management software. Antonio guides the company's IT management vision and product strategy.

    Antonio has more than 15 years of IT experience in sectors ranging from telecommunications to software development and came to ScienceLogic from Tier1 Research (a division of The 451 Group). As vice president and research director at Tier1, Antonio provided insight to service provider and enterprise clients, with a focus on data center, hosting, and cloud computing technology research.

    He has presented at a number of cloud computing conferences, including HostingCon, Up Cloud Computing Conference, MSP World, and Hosting and Cloud Transformation Summit. Antonio has a Bachelor of Science degree from the University of Natal in South Africa and an international MBA from Georgetown University. He is a member of The Society of Industry Professionals.

    Al Sadowski

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    Al Sadowski is Research Director for the Internet Infrastructure Services practice at 451 Research. For more than 20 years, Al held management positions in software development, network operations, product development and product management at AT&T, Global Crossing and Level 3 Communications. He led global teams to develop customer care applications, set cloud strategy and manage a colocation product portfolio, and he launched multiple network-based managed services for the enterprise sector. Al is PMP-certified, and he holds a BS in Business Administration from Bryant University, as well as an MS in Management from Stevens Institute of Technology.

    Hillary Stiff

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    Hillary Stiff is Vice President of Cheval Capital. Ms Stiff has been an investment banker and CFO for over 20 years, completing acquisitions and raising capital for companies in the telecommunications and internet industries.

    Over the last fifteen years, Ms. Stiff has focused on acquisitions in the hosting and ISP industries and has completed over 260 hosting and ISP transactions. Ms. Stiff's clients have included companies such as NTT/Verio, The Endurance International Group, Hostopia, Web.com and Lunarpages among many others.

    A related service Ms. Stiff provides her clients is a weekly acquisition Opportunities List. This list summarizes the hosting and ISP companies available for sale and is distributed weekly to hundreds of active buyers. (Generally this list includes over 30 companies available for sale.)

    Cheval Capital, Inc. is a boutique Investment Bank that specializes in helping companies make acquisitions, raise capital and navigate complex financial events. Cheval's services are based on the insights and experience its principals have gained from completing close to $2.0 billion of transactions in a variety of businesses. This experience, when coupled with Cheval's high level of service and support can lead to better transaction terms, faster completion and less management distraction.

    Cheval Capital is a member of the FINRA and SIPC.

    Ms. Stiff can be reached at hstiff[at]chevalcap.com or 703-549-8602.

    Gregory Wong

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    Mr. Wong is Senior Vice President, Corporate Development for Web.com where he is responsible for all M&A and equity and debt capital market activities. Since joining full-time in 2008, he led Web.com’s acquisitions of Network Solutions, Register.com, Solid Cactus and SnapNames. Also concurrently served as General Manager of Web.com’s eCommerce Division from April 2009 to November 2013.

    Mr. Wong serves as the Chairman of the Board for NameJet, a leading domain expiry auction business, and as a Member of the Stockholder Committee of Orange Soda, a Salt Lake City-based SEO company for SMBs. Orange Soda was successfully sold to Deluxe Corporation in 2012.

    Prior to Web.com, he was a founding member of FBR's Technology Group and led the Enterprise, Network, and Internet Software corporate finance practice. During an over 11 year tenure at the investment bank, he completed dozens of initial public offerings, follow-on equity offerings, buy-side and sell-side merger & acquisition transactions, strategic advisory assignments, and private placements, including multiple strategic transactions for WebSitePros (original name of Web.com) and the IPOs for CareerBuilder, MicroStrategy and webMethods.

    Mr. Wong served six years as a U.S. Navy Officer in the Nuclear Propulsion Program and has an MBA in Finance from The George Washington University and a B.S. from the University of Notre Dame.

    Jeff King

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    Jeff King is the General Manager of Hosting, Commerce and Security at Go Daddy. Prior to joining Go Daddy, Jeff spent 10 years at eBay, where he most recently lead the integration, platform strategy and partnerships for Magento, the world's leading open source commerce platform. During his tenure at eBay, Jeff was also responsible for driving key platform initiatives including eBay's Next Generation Search platform and Trust & Safety.

    Before eBay, Jeff held positions in product development, marketing and ecommerce at some of Silicon Valley's most celebrated success stories, including Apple, Hewlett-Packard Co., IBM and Sun Microsystems. A Silicon Valley native, King is an active angel investor and advisor to several cloud and ecommerce start-ups. Follow Jeff on twitter @kingjeff2

    Dave Wright

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    Dave Wright left Stanford in 1998 to help start GameSpy Industries, a leader in online videogame media, technology, and software. While at GameSpy, Dave led the team that created a backend infrastructure powering thousands of games and millions of gamers. GameSpy merged with IGN Entertainment in 2004 to create one of the largest Internet gaming & entertainment media companies. Dave served as Chief Architect for IGN and lead technology integration with FIM / MySpace after IGN was acquired by NewsCorp in 2005.

    In 2007 Dave founded Jungle Disk, a pioneer and early leader in cloud-based storage and backup solutions for consumers and businesses. Jungle Disk was acquired by leading cloud provider Rackspace in 2008 and Dave worked closely with the Rackspace Cloud division to build a cloud platform supporting tens of thousands of customers. In December 2009 Dave left Rackspace to start SolidFire.

    Liam Eagle

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    Liam Eagle covers the Internet infrastructure business for 451 Research, focusing on managed hosting, cloud and mass-market hosting. Prior to joining 451 Research, Liam closely covered the hosting services market as Editor-in-Chief of Web Host Industry Review for more than 10 years – giving him a front-row seat for many of the transformative trends that shaped the business, including the emergence of virtualization and cloud technologies, and the development of the partner ecosystem that underpins the hosting market.

    At the WHIR, Liam managed a full-time editorial team of four, along with dozens of freelancers, bloggers and other outside contributors. In several years as Co-Chair of HostingCon, he built the educational program for one of the industry’s most highly regarded and well-attended events. Liam has spoken at HostingCon, Parallels Summit, the Open-Xchange Summit and other industry events. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.

    George Karidis

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    George Karidis joined SoftLayer in January, 2008, and is responsible for overseeing the company’s strategic growth which includes business development, running international expansion efforts and managing the direction of the company's product portfolio. Prior to joining SoftLayer, Mr. Karidis spent seven years with Devonshire Investors, the private equity arm of Fidelity Investments. There he drove the strategic planning efforts of portfolio companies focused on the telecom, hosting, and software markets, taking active roles in each company from inception through domestic growth and international expansions. Previously, Mr. Karidis led business development for a startup serving the SME market, and spent more than 6 years with the Yankee Group as an industry analyst covering the telecom and IT sectors. He holds an Honors Bachelor of Commerce Degree from McMaster University with majors in finance, accounting, and economics, and an MBA from the University of Ottawa.

    Yvan Knapp

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    Kee Siak Chan

    Dean Mann

    Antonio Piraino

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    Antonio Piraino serves as the CTO of ScienceLogic, a leading provider of Smart IT operations and cloud management software. Antonio guides the company's IT management vision and product strategy.

    Antonio has more than 15 years of IT experience in sectors ranging from telecommunications to software development and came to ScienceLogic from Tier1 Research (a division of The 451 Group). As vice president and research director at Tier1, Antonio provided insight to service provider and enterprise clients, with a focus on data center, hosting, and cloud computing technology research.

    He has presented at a number of cloud computing conferences, including HostingCon, Up Cloud Computing Conference, MSP World, and Hosting and Cloud Transformation Summit. Antonio has a Bachelor of Science degree from the University of Natal in South Africa and an international MBA from Georgetown University. He is a member of The Society of Industry Professionals.

    James Henry

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    James Henry is a co-founder and senior managing director of Bank Street and has been actively involved in the Data Center, Hosting and Managed Services sectors for more than a decade. Mr. Henry leads Bank Street’s CIS Investment Banking team, which counts Alpheus, CenterBeam, Equinix, GNAX, Herakles, HostGator iWeb and Worknet, among its roster of clients and transactions executed in the data center and hosting sector. Prior to Bank Street, Henry was a senior managing director at Bear, Stearns & Co. Inc., where he served as the senior research analyst responsible for following the telecom and internet service and infrastructure sectors. Henry has spoken at major industry conferences, testified before Congress on communications sector matters, and been quoted in national publications such as Business Week and The Wall Street Journal.

    William Bradley

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    Bill Bradley is a Managing Director at Waller Capital and provides merger, acquisition and financing services to companies operating in the datacenter, hosting, cloud computing and infrastructure sectors.

    Bill was previously a Managing Director and Head of Telecommunications M&A in the U.S. at Credit Suisse where he advised Terremark, TDS, Singapore Technologies Telemedia and D&E Communications, among other companies. Prior to that, he worked in the mergers and acquisitions department at Citigroup Global Markets. Bill also worked at Soros Capital where he made principal investments in a variety of industries.

    Bill has an M.B.A. from the Stern School of Business at New York University and a B.A. from Tufts University.

    Justin Puccio

    David Fowler

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    Robert DeVita

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    Kelly Morgan

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    Kelly Morgan joined 451 Research in April 2011 as an equity analyst covering the economics and finances of the datacenter and hosting industries.
    Before joining 451 Research, Kelly spent nearly 10 years in private equity, focusing on investments in telecommunications, IT and datacenters. Prior to that, she worked for several years at the OECD in Paris, managing the organization's budget process. She has a BA from Wesleyan University and an MA in International Business and Economics from the Fletcher School at Tufts University.

    Jelle Frank van der Zwet

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    Jelle Frank (JF) van der Zwet has more than 14 years of experience as a B2B marketer, working on ICT product and business development. At Interxion he is primarily responsible for the company's continually growing cloud community, and is a frequent speaker at technology events on cloud computing. He has published articles on TechCrunch and Wired and written white papers on latency, hybrid clouds and application migration. Prior to joining Interxion he held senior marketing and product management roles with Imtech, UPC, KPN and Schiphol Airport.

    Andrew Schaap

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    Art Zeile

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    Art Zeile’s career spans startup creation, executive leadership and advisory roles at both public and private companies. He has more than 25 years of experience building companies and bringing cutting-edge technologies to enterprise customers as a service, including video conferencing, co-location and cloud computing. As Founder and CEO of HOSTING, Art leads the company’s strategic growth initiatives while ensuring its 3,000+ global customers continue to achieve success in the cloud.

    A seasoned entrepreneur, Art has worked directly with 17 private equity and venture capital firms, raising a cumulative of over $500M in equity and debt financing. He has served on the board of multiple public and private technology service companies including Intrado, iTriage and SMS Management Services.

    Prior to HOSTING, Art was the CEO of QTC Management. Leveraging a network of 32 clinics, QTC Management delivered over 2.5 million medical examination reports each year for government and private clients. Previously, he was co-founder and CEO of INFLOW, an application hosting services provider. Art was also a founder of LINK-VTC, which he grew to become the second largest videoconferencing services company in the world. LINK-VTC was acquired by Global Crossing in 1995. 

    Earlier in his career, Art served in the United States Air Force as the Executive Officer to the Director for Military Communications Programs. He also served as a technical advisor to the U.S. Joint Chiefs of Staff.

    Art earned a Bachelor’s degree in Astronautical Engineering from the U.S. Air Force Academy. He was awarded the John F. Kennedy Fellowship, earning a Master’s degree in public policy from Harvard University.

    Philbert Shih

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    Philbert Shih is the Founder and Managing Director of Structure Research, an independent research and consulting firm devoted to the hosting and cloud infrastructure services market. Mr. Shih has covered the hosting infrastructure space for over a decade.

    Prior to founding Structure Research, Mr. Shih was the first hosting analyst hired after Tier1 Research was sold to The 451 Group (2005) and spent six years as Senior Analyst for Hosting. In this role, Mr. Shih helped launch Tier1's coverage of hosting in international markets and was the lead and contributing author to all of the company's quarterly and bi-annual hosting infrastructure sector reports.

    Prior to joining Tier1 Research, Mr. Shih spent more than four years covering the web hosting industry - three of them as Senior Staff Writer for The Web Host Industry Review's online and print publications. At theWHIR, Mr. Shih covered companies in the consumer, SMB and enterprise hosting, cloud and colocation segments.

    Mr. Shih's coverage in the sector is global in scope and extends across the broader Internet infrastructure value chain - including companies in the SaaS and automation software markets. Mr. Shih is a regular speaker at industry events and has been quoted in various publications such as theWHIR.com, The Globe and Mail, Computerworld, InfoWorld, Bizjournals, eWeek, The Houston Chronicle, The Deal and The E- commerce Times.

    Mr. Shih holds an MA in Political Science from the University of British Columbia with a specialization in political-economic development.

    Lance Crosby

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    Lance Crosby is the founder and visionary behind SoftLayer, an IBM Company. He is responsible for managing the overall success and growth of the company. Prior to SoftLayer, Mr. Crosby spent five years with The Planet as chief operations officer where he managed all operations including sales, provisioning, product selection, managed services, application development, engineering, information security, business development, and legal departments. Serving in prior executive management roles at Catalog.com and Dallas Internet, he brings extensive experience in leadership and management skills coupled with extensive technical skills in software and hardware environments. Mr. Crosby holds bachelors’ degrees in finance and management, a Master of Science in finance and Master of Business Administration from Tarleton State University, a part of the Texas A&M University System. Mr. Crosby’s legal education includes a Juris Doctor from Texas Wesleyan School of Law. He is a licensed attorney in the state of Texas and is an active member of the State Bar of Texas.

    Emil Sayegh

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    Emil Sayegh is President and CEO of Codero Hosting (www.codero.com), a leading provider of dedicated, managed, and cloud hosting services.

    Codero supports business customers worldwide through a reliable IT Hosting portfolio that spans dedicated, managed, and cloud services. Sayegh has expanded Codero’s product portfolio and grew its customer base, leveraging Codero’s reliable dedicated and cloud product set and its consistently high customer satisfaction ratings.

    Sayegh previously led and expanded successful cloud computing and hosting businesses for HP (NYSE: HPQ) and Rackspace Inc. (NYSE: RAX).

    At HP he was the Vice President of Cloud Services and led the company’s entry into the public cloud by leveraging HP technology and OpenStack, an open source cloud computing operating system.

    Prior to HP, Sayegh was the Vice President and General Manager of the Cloud Computing Division at Rackspace. During his tenure there, he led Rackspace’s entry into the emerging public cloud market and rapidly grew the business to more than 100,000 clients.

    He also spent more than 15 years in the IT industry in successful marketing, product management, and product development leadership roles at Dell Inc., RLX Technologies (acquired by HP), and Compaq (acquired by HP). Sayegh is based in Codero’s new Austin office. Emil holds nine patents.

    Matthew Porter

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    MATTHEW PORTER BIO

    Matthew Porter, CEO at Contegix, co-founded the award-winning managed hosting, cloud computing and colocation service provider in Saint Louis, Missouri. Contegix is recognized throughout the industry for delivering reliable hosting with Go Beyond™ support.
    Before founding Contegix, Porter served as Director of Professional Services for Demand Management Inc. Porter has also held the position of Senior Application Developer for World Wide Technology and senior engineering positions at TelcoBuy.com and IBM Global Services.
    Porter serves as a board member for Entrepreneurs Organization (EO) Saint Louis where he coaches and mentors early-stage entrepreneurs. Porter also sits on the Advisory Board for a select number of startups, including OffCampusMedia.

    Chip Bell

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    Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges.

    A world renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. Dr. Bell is author of six national and international best-selling books including: Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Managers as Mentors, Take Their Breath Away and Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His latest book, The 9 ½ Principles of Innovative Service, is an inspirational guide to providing remarkable service. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine recently listed him among the top 30 thought leaders in America.

    Issues and TrendsManagementSales and MarketingTechnology
    7:30 – 5:30pm
    Registration Open
    7:45 – 8:45am
    Networking Breakfast
    9:00 – 9:45am

    The Industry is Consolidating. What's Your Exit Strategy?

    (Jad Jebara - Tuangru)

    The Industry is Consolidating. What's Your Exit Strategy?

    Internap acquires iWeb. IBM acquires Softlayer. And Cogeco Cable acquires Peer 1. All recent examples of consolidation in the industry with more to come. If you're end-goal is to be acquired, now is the right time to focus on maximizing your company's value. Learn how to optimize your EBITDA and ready yourself for acquisition from the former SVP of Finance and Admin at Peer 1 Hosting.

    Death by PowerPoint: A practical guide

    (Simon West - Monophonic)

    Death by PowerPoint: A practical guide

    If you're selling B2B hosting services, at some point you've got to get out the deck and pitch your business to your prospects. Simon West, ex-CMO of hosting companies SoftLayer, Terremark and Data Return, shares some practical experience on how to make this experience a competitive advantage whether your audience is prospect, customer, analyst or investor. Narrative, structure, design and tips for presenting will all be discussed.

    Bringing Colo into the Cloud Era

    (Raj Dutt - Internap)

    Bringing Colo into the Cloud Era

    Enterprises are accessing a range of outsourced data center services, from colocation to hosting to cloud. Yet while customers are reaping the benefits of automation, remote visibility and management with cloud services, these same qualities have not been extended to colocation. Internap will discuss how to bring colocation into the cloud era to deliver the same level of remote automation, agility and integration w/ other infrastructure services.

    10:00 – 10:45am

    Bad RFPs: Strengthening the Infrastructure Buying Process

    (Zachary Smith - CloudRFP)

    Bad RFPs: Strengthening the Infrastructure Buying Process

    The Cloud Hosting marketplace has evolved from being a novelty line item to a significant spend in the corporate budget; choosing a hosting partner is now one of the most important IT selections for a company. However, the means for comparing and presenting requirements to hosting providers (and then selecting and negotiating with them!) are relatively immature, and primarily driven by marketing and short term lead-generation goals. With the typical CTO challenged to name more than a handful of hosting partners, how do today’s vendors differentiate themselves and connect to their target customers early in their buying processes?

    Evolution of the cloud market: best practices by European hosting providers

    (Jelle Frank van der Zwet - Interxion)

    Evolution of the cloud market: best practices by European hosting providers

    "The growing demand for cloud is not without challenges. The market is crowded with big and smaller players competing to quickly gain market share. This means providers must get competitive and think strategically in order to gain new revenue from cloud.
    While the cloud is everywhere, location still has a significant impact on performance and data sovereignty. Using their local advantage will enable providers to differentiate through flexibility, responsiveness and customer knowledge. Based on research among 400+ providers, Jelle Frank will present the key strategies and success factors for providers looking to win."

    What Toolset Do I Use To Build A Cloud?

    (Igor Seletskiy - CloudLinux, Ditlev Bredahl - OnApp, Al Sadowski - 451 Research)

    What Toolset Do I Use To Build A Cloud?

    This panel will discuss the various pathways hosters can take to the cloud - both public and private. What are the advantages and disadvantages of open source platforms like OpenStack or third party solutions from major vendors? Should hosters even be moving into cloud? Or is premium shared or VPS a perfectly acceptable choice? Learn from those at the frontline of the battle to build the next great cloud infrastructure service. Hear their war stories and learn from their experiences.

    11:00 – 11:45am

    TBA

    TBA

    Session To Be Announced

    Are We Still Selling the Same ol' Stuff?

    (Liam Eagle - 451 Research, Todd Benjamin - Hostway Corporation, Simon Anderson - DreamHost, Michael Fountain, Paul Engels - Veloxsites)

    Are We Still Selling the Same ol' Stuff?

    The SMB space - including shared, dedicated and VPS - is arguably the most challenged segment within the hosting market. Part of the reason why is because hosters have not evolved quickly enough to build add-on value or move to adjacent services. This panel looks at the current state of the SMB hosting market and focuses on what products and services can help propel the sector to another stage of growth.

    Ideas for launching a managed AWS offering

    (Antonio Piraino - ScienceLogic)

    Ideas for launching a managed AWS offering

    AWS is still perceived as lacking in terms of a managed service layer – and this is the true margin of opportunity that Managed Service providers can exploit. Despite the counter-appeal of working with a perceived competitor, leveraging the AWS platform, much like the value proposition hosters offer their enterprise customers, can save you on over-provisioned and unnecessary capital expenditure; instead turning your spend into just in time operational expenditure that can be far more closely aligned to customer onboarding needs (i.e. success driven). Join Antonio as he discusses the various use-cases for leveraging AWS to enhance or underpin your managed services catalogue. Who’s doing it, how and why?

    12:00 – 1:00pm
    Networking Lunch
    1:15 – 2:00pm

    Understanding Valuation - How the Big Guys Do It

    (Hillary Stiff - Cheval Capital, Inc., Gregory Wong - Web.com, Jeff King - GoDaddy.com)

    Understanding Valuation - How the Big Guys Do It

    A highly interactive workshop on how to value your business and how a prospective buyer will analyze your business in a sale situation. This panel will focus on the key factors that have a material effect on the valuation of a hosting company or the purchase or sale of a hosting business. The panelists will walk attendees through some real world cases asking the audience to consider and answer a series of questions. The process will bring to light the important aspects of analyzing essential information when valuing and structuring hosting company transactions.

    TBA

    TBA

    Session To Be Announced

    Disrupting European Cloud Services with Guaranteed QoS

    (Dave Wright - SolidFire)

    Disrupting European Cloud Services with Guaranteed QoS

    In this presentation, hear how Colt wanted to differentiate their enterprise cloud infrastructure, and the decision process the team went through in order to deliver a set of scalable storage services with fine-grain performance control that could be guaranteed to each of their customers - at massive scale.

    2:15 – 3:00pm

    Hot or not? Hosting M&A in 2014

    (Dean Mann - DH Capital, LLC, Antonio Piraino - ScienceLogic, James Henry - Bank Street Group LLC, William Bradley - Waller Capital Partners, Justin Puccio - Signal Hill)

    Hot or not? Hosting M&A in 2014

    This panel takes a close look at the state of M&A in the hostin sector. Is there room for more consolidation? Are valuations still on the rise or tapering off? Is it time to exit or is there plenty of room and opportunity to double down? Hear the opinions and insights of those who are at the centre of the sector's biggest deals.

    Managing without a single pane can be a real Pain: hybrid cloud

    (David Fowler - INetU)

    Managing without a single pane can be a real Pain: hybrid cloud

    As rapidly as the digital world is changing, the hosting industry is evolving with it – both in technology and business needs. In a market where one size doesn’t fit all applications, organizations are increasingly finding themselves with hybrid hosting environments. But with multiple environments comes increasing complexity in management, provisioning and monitoring. One key to managing these intricacies is the ability to integrate all facets of the hybrid environment into a single dashboard. This presentation will rely on real-world case studies to explore several approaches organizations are using to manage their hybrid environments today, the benefits and pitfalls of each and what options they can expect in the future.

    Data Decisions - Do You Need to Have a Presence Outside the US?

    (Robert DeVita - Cologix, Kelly Morgan - 451Research, Jelle Frank van der Zwet - Interxion, Andrew Schaap - Digital Realty )

    Data Decisions - Do You Need to Have a Presence Outside the US?

    Between the NSA, the Patriot Act and various national requirements, companies are concerned about their data – where it sits and where it travels. Hosting and colocation providers are increasingly asked to provide infrastructure in a variety of locations for data sovereignty, tax, latency and performance reasons. In this panel, we’ll discuss strategies for dealing with data requirements, potential locations for datacenter space, and key features to look for in global infrastructure partners.

    3:15 – 4:00pm
    Art Zeile Headshot %28Color%29.jpg

    (Art Zeile - Hosting.com)

    PS1.jpg

    (Philbert Shih - Structure Research )

    LanceCrosby_SLPolo_Web1.jpg

    (Lance Crosby - SoftLayer)

    exec_emil-sayegh.jpg

    (Emil Sayegh - Codero Hosting)

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    (Matthew Porter - Contegix)

    The Hosting and Cloud CEO Panel

    The Hosting and Cloud CEO Panel

    Five CEOs discuss the state of the industry and its future. How far have we come as an industry and does the future remain bright? Where are we now and where are we going? Hear from those who have been there since the beginning and have unique perspective and experiences to share.

    4:15 – 5:15pm

    Keynote

    Innovative Service: Strategies for Creating Growth and Bottom Line Impact - Sponsored by Limestone Networks

    Innovative Service: Strategies for Creating Growth and Bottom Line Impact - Sponsored by Limestone Networks

    Why settle for just “wowing” your customers? Take their breath away with the type of innovative service experience that can overcome customer resistance to price during challenging economic times.

    This must-see keynote presentation by Chip Bell will be one of the highlights of HostingCon 2014. Based on his best-selling book, The 9 1/2 Principles of Innovative Service, this lively, provocative session will provide inspirational ideas to help you make service an exceptional experience for your customers.

    Bell will draw on more than 20 years working with top decision makers from the world’s leading brands, helping them create ingenious “value-unique” strategies instead of pricey value-added schemes. You’ll leave with countless cutting-edge techniques and a head full of ideas for reinventing or reigniting the service experience you deliver to those you serve.

    5:30 – 8:30pm
  • Russ Reeder

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    Russell P. Reeder is President and COO of (mt) Media Temple, Inc., a top provider of web hosting and cloud services that powers 1.5 million websites for 125,000 customers in 100 countries worldwide. He's responsible for the (mt) brand's overall vision and strategy, and for driving scalable growth for the recently acquired Virb.com.

    A 18-year veteran of the IT field, Reeder has led numerous cutting edge companies, from entrepreneurial ventures to Fortune 500 powerhouses like Oracle and Mobil Oil. He's steered organizations out of financial distress, led multiple turnarounds, and managed high-growth businesses that have sold for more than $1.2 billion.

    His most recent success story is LibreDigital, a company whose digital publishing platform helps people find and read their favorite books, magazines, and newspapers when and where they choose. As President and CEO, Russ led LibreDigital through its sale to publishing giant RR Donnelly, helping the company rack up a client list that currently includes such world-famous brands as Apple, Barnes & Noble, HarperCollins, Simon & Schuster, The New York Times, and Sony.

    Prior to that, as President, COO, and Acting CEO of NXTV, Reeder led the company to the forefront of the IPTV and IP video-on-demand industry, rebuilding its operations and boosting both efficiency and global sales.

    Reeder eats complex business models for breakfast and washes them down with a big mug of social media mastery. He's thrilled to be able to put his expertise in information technology, content distribution, mobile technology, and social commerce spaces to good use as he leads Media Temple's 200 highly dedicated employees.

    Ruslan Synytsky

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    Ruslan Synytsky is CTO and co-founder of Jelastic, Inc, the first company to deliver Platform-as-Infrastructure, combining the flexibility of IaaS and the ease of use of PaaS within a single turnkey platform.

    With over 15 years in the IT industry, Ruslan is an expert in large-scale distributed Java applications and enterprise platforms.

    Before starting Jelastic in 2011, Ruslan led engineering and software architecture teams at iQueLab, SolovatSoft and Datamesh. He was also one of the key engineering leads at the National Space Agency, Ukraine.

    Hartland Ross

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    Hartland Ross is President and founder of eBridge Marketing Solutions Inc, an online marketing agency and consulting firm catering to B2B technology companies. Hartland has been working in the sales and marketing of web based technology companies since 1999. He is well recognized and regarded in the hosting industry having worked with over 250 hosting and SaaS, PaaS and IaaS companies. These companies rely on Hartland and eBridge for advice and recommendations on their marketing, industry direction and strategies for growth. Hartland has also facilitated events and spoken at numerous conferences and presentations. He is a regular blogger at www.thewhir.com and is often interviewed or quoted in various case studies and articles.

    Frank Stiff

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    Frank is President of Cheval Capital, a boutique investment bank that specializes in mergers, acquisitions and corporate finance.

    While Cheval has expertise in a variety of industries, it has been particularly active in the Internet services arena representing such companies as SingleHop, The Endurance International Group, Rackspace Managed Hosting and NTT/Verio, among others, in over 260 successful web hosting and ISP M&A transactions.

    Additional information is available at www.chevalcap.com and Frank can be reached at 703-549-7390 or via email at fstiff//chevalcap.com.

    Arvand Sabetian

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    Founder of a web solutions company, Arvixe, with extensive knowledge in virtual hosting environments specifically cpanel/linux and windows/websitepanel servers.

    With close to 100 full time employees and contractors, Arvixe remains completely virtual without a physical headquarters. The culture of the company, built around a remote work place, creates a very unique environment where staff can grow and truly benefit the company through their input.

    Named to Inc Magazine's coveted 30 under 30 list in 2013 - http://go.arvixe.com/30under30

    Jamie Opalchuk

    Jamie is the founder and CEO of HostPapa, one of the world's fastest growing web hosting firms and a pioneer in green energy hosting. A serial entrepreneur, Jamie has successfully launched and divested a number of enterprises in the technology industry over the past 25 years.

    Monish Sood

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    Sr. Marketing Manager, Microsoft Corporation

    Mr. Sood has a proven track record of growing business through marketing. Over the past six years at Microsoft, he helped launch major products and programs targeting hosting service providers. Sood established the Microsoft Hosting Summit as the premier industry event for top Microsoft Hosting partners globally. He developed and published the annual Microsoft Customer Cloud Study that highlights key customer insights across small, medium, and large enterprises worldwide. Sood has over a decade of experience in the hosting and cloud industry with a focus on digital marketing, press and analyst relations, and integrated marketing communications.


    Before joining Microsoft, Sood served as the director of marketing at HostMySite.com, where he was responsible for the planning, direction, and implementation of all marketing strategies, including product positioning, advertising, customer service, and technical support that helped to grow the company significantly in 5 years. Previously, he was with IBM and Informix.


    Sood holds a Bachelor’s degree in advertising from the William Allen White School of Journalism and Mass Communications, University of Kansas.

    Chandler Vaughn

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    Chandler comes to Codero from SunGard where he was the Vice President of Cloud Product Development. Chandler ran SunGard’s design and engineering efforts for the Cloud and Managed Services businesses. Chandler also defined the technical strategy for both the Recovery Services and the Managed Services businesses. Furthermore, he served as the founder and head of the Cloud Computing Research Center at the University of Texas at Austin, an experience from which he was named as the inventor on several pending patents for Distributed Block Storage.


    Before joining SunGard in early 2010, Chandler worked at Rackspace and launched both the Rackspace Cloud Servers and Cloud Files products lines. He also led the Product Management and Product Marketing team for the Rackspace Managed Hosting business through their accelerated growth prior to IPO.


    Chandler holds a Bachelors of Engineering Management from the University of Texas at Austin, and a MBA from Rice University. Chandler lives in Austin with his wife, is active in Austin Startup scene, and in his free time provides mentorship to local entrepreneurs and students.

    Issues and TrendsManagementSales and MarketingTechnology
    7:30 – 6:00pm
    Registration Open
    7:45 – 8:45am
    Networking Breakfast
    9:00 – 9:45am

    Getting acquired and thriving

    (Russ Reeder - (mt) Media Temple)

    Getting acquired and thriving

    Are you a disruptive force in the hosting market? Look around: a potential acquiree might be lurking - and it might actually be for the best. By walking the audience through the acquisition of Media Temple by a company almost 40 times its size, domain hosting giant GoDaddy, in October 2013, Reeder will provide some acute insights into the challenges of a successful acquisition, and why growth and self-preservation are no longer antonymic goals.

    TBA

    TBA

    Session To Be Announced

    Breakthrough PaaS Performance - Beating the Big Guys

    (Ruslan Synytsky - Jelastic)

    Breakthrough PaaS Performance - Beating the Big Guys

    Achieving a differentiated hosting solution for PaaS that not just competes with, but beats the big guys, is achievable and can drive significant new business for hosters.This case study shows how ElastX, a Swedish hoster, uses customized hardware and Jelastic's turnkey Platform-as-Infrastructure software to build a solution that wins. Speakers from Elastx and Jelastic will participate.

    10:00 – 10:45am

    Build or Buy? How to grow your small to mid-sized hosting business.

    (Hartland Ross - eBridge Marketing Solutions Inc., Frank Stiff - Cheval Capital, Inc., Arvand Sabetian - Arvixe, Jamie Opalchuk - Hostpapa)

    Build or Buy? How to grow your small to mid-sized hosting business.

    This session will focus solely on the implications for a small to mid-sized hoster trying to decide between an organic growth strategy versus growth through M&A. This session will focus on the perspective of the business owner or manager trying to come to terms with these two approaches and the associated costs and risks with each. The session will not address the more commonly discussed topic of selling to a larger hoster but rather be focused on the decision maker wearing the two hats - marketer and / or buyer. The session will be more focused on the implications of an M&A strategy rather than a deep dive into specific marketing tactics.

    What does the customer say?

    (Monish Sood - Microsoft)

    What does the customer say?

    Most of the time customers don't know what they want and its our job to help them understand. However, its important to understand the needs of the customer first, be aware of how they like to have information presented, and the types of customers you have. In this session, we will examine the latest customer insights as well as how we can apply this to your cloud offers. Be prepared to participate in a highly interactive and hopefully productive session where you will walk out with the tools to help you develop a working value proposition for your company or product.

    Big data and other services: How to move from IaaS to IaaS+

    (Chandler Vaughn - Codero Hosting)

    Big data and other services: How to move from IaaS to IaaS+

    The cloud market has evolved to the point where it's no longer enough to just offer virtual machines by the hour. Developers are demanding more, asking for services like Database-as-a-Service, Cache-as-a-Service and Queue-as-a-Service. In this talk, you will hear about how Codero Hosting is meeting the need for differentiated dedicated and cloud services by combining the power of CloudStack and CumuLogic.

    11:00 – 12:00pm

    General Session TBA

    General Session TBA

    Session To Be Announced

    12:00 – 1:00pm
    Networking Lunch
    12:30 – 6:30pm
    Exhibit Hall Open
    4:00 – 6:30pm
  • Bob Krulcik

    David Snead

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    David Snead is an attorney in private practice in Washington D.C. His practice focuses exclusively on representing Internet infrastructure companies. With expertise in abuse, transactions and international operations, he provides general counsel services to companies in twenty different countries. He has spoken extensively on subjects of importance at conferences ranging from HostingCon to Interop.

    Wilfried Beeck

    Paul Teich

    Kellie Green

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    Ms. Green is responsible for leading the worldwide customer support organization at Parallels. Kellie brings 16 years of customer support experience. Her experience includes 9 years at Microsoft in various support management positions. Kellie also worked overseas in India and in the Philippines for long-term expat assignments managing outsourced support organizations. Most recently, she spent 3 years at Monster.com helping to lead the transition of outsourced support into a new Monster-operated contact center in the US and centralizing support for Europe into the Czech Republic. Ms. Green holds a Bachelor of Arts degree in Business Administration from the University of Washington.

    Makiko Ara

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    Makiko is the co-founder of TPM, a marketing and design agency focused on the hosting and cloud industry.

    She helps her customers connect their products and services to buyers through unique and beautiful digital experiences. She manages digital and print media for clients in hosting, tech, retail, hospitality, non-profit, and e-commerce.

    As the lead for digital marketing projects, she works with clients to develop and execute digital media marketing projects for web and print media.

    She firmly believes that visual and emotional triggers to be at the heart of any successful digital marketing campaign and hopes that she can help hosting providers borrow from the successes of companies in other industries and sectors.

    Sam Renkema

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    Sam Renkema is a co-founder of SpamExperts, the Amsterdam based leading provider of professional email security solutions and currently holds the CEO responsibilities in the company. Under his leadership, the company won the 2013 Cloud Champions Award as the fastest growing Cloud software company in the Main Software Top 50 competition and 26th place in the 2013 Deloitte Technology Fast50 finals.
    A self-starter since his University years, Sam was a senior member and president of the EFM Academy; Sam also founded Newstral, a successful news source portal.
    Recognized expert and brand builder, Sam has participated as a speaker at some of the largest industry events, such as HostingCon, WorldHostingDays, Reseller Club Hosting Summit, Open-Xchange Summit, cPanel Conference, EU Spam Symposium.
    Sam holds a Masters and a Bachelors degree in International Finance from the Maastricht University. An accomplished entrepreneur, he is also an active supporter of education and human rights, disaster and humanitarian relief and animal protection causes.

    Issues and TrendsManagementSales and MarketingTechnology
    7:45 – 8:45am
    Networking Breakfast
    8:00 – 4:00pm
    Registration Open
    9:00 – 9:45am

    Does your contract drive business away?

    (David Snead - W. David Snead, P.C.)

    Does your contract drive business away?

    In this intensive discussion, you will learn how to view contract issues through the lens of a practicing lawyer who deals with hosting customers on a daily basis. You'll learn why customers hate your contract and which clauses drive them away. This understanding will provide an understanding of how to create contracts and compliance strategies that anticipate business success and customer needs. We'll also discuss strategies to create contracts that amplify, rather than distract, from your brand. A key take away will be learning to create a matrix that prioritizes those needs, and the laws that may relate to them. Finally, we will discuss drafting strategies.

    How to deliver cutting edge eCommerce to the hosting market

    (Wilfried Beeck - ePages)

    How to deliver cutting edge eCommerce to the hosting market

    Fueled by the unbridled adoption of smartphones and tablets, eCommerce sales in the U.S. will reach $370 billion by 2017, and €191 billion in Europe alone. The role of the web host has never been more important in ensuring that SMBs can maximize their capture of retail opportunities and trends. This workshop will explore a best-practice approach for how web hosts can modernize and strategically align their eCommerce offerings. The presentation focuses on critical success factors for hosters, such as upselling strategies, joint product management and co-marketing.

    TBA

    TBA

    Session To Be Announced

    10:00 – 10:45am

    Insights into the SMB Customer Experience to Increase Wallet Share

    (Kellie Green - Parallels)

    Insights into the SMB Customer Experience to Increase Wallet Share

    Focus on how superior service and support affect the customer experience, satisfaction, and loyalty. This session presents new market research looking at the customer lifecycle from the point of sale, to onboarding to support, showing what matters and when selling new cloud services to existing customers. What forms of customer support are needed for cloud services compared to traditional hosting services? Does existing loyalty or satisfaction with a provider correlate to intent to buy additional cloud services? Attend to get the analysis plus get strategies and recommendations for your support and operational team

    The Art of Selling Space

    (Makiko Ara - Total Product Marketing)

    The Art of Selling Space

    Hosting is intangible and commodity-based. Look at it from your prospects' perspective; there are a lot of choices and you all seem to sound the same. The answer is to stop dumping feature lists, product data and marketing jargon on your prospects. Rise above your competitors and learn how to: 1) create memorable Triggers of your brand through visualization and productization; 2) employ Emotion to provoke your prospects to take action (and make favorable decisions); and 3) Produce high-perceived value Content that leads to high-perceived value of your products and services. Increase your sales immediately by learning the art of selling space and making your brand memorable.

    Email Archiving For Webhosts, Market Analysis - the new revenue driver?

    (Sam Renkema - SpamExperts)

    Email Archiving For Webhosts, Market Analysis - the new revenue driver?

    An in-depth review of the Email Archiving market: history, existing products, legislation, and future outlook. Is, or, will Email Archiving become an interesting upsell for webhosting companies to add to their existing product portfolio?

    11:00 – 12:00pm

    General Session TBA

    General Session TBA

    Session To Be Announced

    12:00 – 1:00pm
    Networking Lunch
    12:30 – 4:00pm
    Exhibit Hall Open